User agreement

1. Parties

This user agreement governs access to the Lootzy marketplace. The operator is QUANTUM LIME LTD (company number 16377380, registered office: 167-169 Great Portland Street, London, England, W1W 5PF, United Kingdom). Creating an account or using the site accepts this agreement. Paying for an order also accepts the public offer and the refund policy.

Lootzy is not affiliated with game publishers and does not act for them. Game names are used to describe the digital item.

2. What the service does

Lootzy is a marketplace for digital game goods: in-game items and skins, keys and gift cards, currency and top-ups, boosting, and game accounts listed by verified sellers.

QUANTUM LIME LTD accepts Visa and Mastercard payments. The money is held until you confirm that the item arrived and matches the listing. The seller is not paid before that confirmation, or before the order completes automatically under the offer.

3. Account and age

Paid features are for people aged 18 and over. You confirm that the email is yours and that you use the account yourself.

You keep access to that email and do not share the sign-in code. Actions from your account count as yours until you tell support the access was unauthorised.

4. Buyer rules

The item price, the order contents, and the buyer-protection fee are shown before you pay. Payment is Visa or Mastercard only. Delivery and messages stay on the site. Deals made off Lootzy are not covered by buyer protection.

After delivery, check the item within the window in the refund policy and either confirm the order or open a dispute. If you do neither before the automatic completion time, the seller may be paid.

5. Seller rules

A seller lists only goods they are allowed to transfer, and describes region, delivery method, and limits. The platform fee is shown before the listing is published. The default is 10% of the price unless the interface shows a different current rate.

Before the first payout the seller completes an identity check. Payouts go to the bank details the seller saved. The minimum payout is 10 US dollars. The first payout is reviewed briefly. Later payouts are sent within 24 hours after the amount becomes available, unless a dispute or abuse review is open.

6. Prohibited

A breach can limit the account, cancel the order, and, while the operator still holds the money, refund the buyer or refuse the seller payout depending on who broke the rules and what the order record shows.

• Stolen, hacked, or fraudulently obtained accounts, items, and keys.
• Anything unlawful, including fraud, money laundering, and sanctions evasion.
• Asking the buyer to pay outside the site, or moving the deal off Lootzy to avoid buyer protection.
• Fake reviews, fake orders, dispute abuse, and an unjustified card chargeback where the item was delivered as described and the on-site dispute was available.
• Publishing someone else's personal data, malware, or material that infringes third-party rights.

7. Intellectual property

The interface, site text, the Lootzy name, and the catalogue arrangement belong to the operator or are used under licence. You receive a limited right to use the site to buy and sell under these rules. Game names and images belong to their owners.

8. Liability

The operator is responsible for taking payment, holding it until confirmation, and deciding a dispute under the refund policy. The seller is responsible for the item existing, being delivered as described, and matching the listing.

Nothing here excludes liability that the law of England and Wales does not allow to be excluded, including liability for death or personal injury caused by negligence, fraud, and consumer rights that cannot be waived. Otherwise the operator's liability on a paid order is limited to the amount actually paid for that order.

The site may be unavailable during maintenance or an outage. We do not promise that a publisher will not change its rules or restrict an account or item after delivery. That risk sits with the buyer, except where the seller did not deliver the item, or did not deliver it as described.

9. Suspension and changes

We may limit an account where there are reasonable signs of a breach, fraud, or risk to other users. Where we can, we email the reason, unless doing so would harm an investigation or break the law.

A new version of this agreement is published on this page. An order already paid keeps the price, refund rules, and item description that were published at the time of payment.

10. Law and disputes

The law of England and Wales applies. The courts of England and Wales hear disputes that support could not close. If you are a consumer and the law of your country does not allow a foreign court or foreign law to override mandatory protections, those protections remain, including the Consumer Rights Act 2015 for consumers in the United Kingdom.

Send a claim first to support@lootzy.com or legal@lootzy.com.