Lootzy
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Buyer Protection

Buy from anyone. Get exactly what you paid for — or your money back.

Your payment is held safely by Lootzy and only sent to the seller after you confirm you got your item. Free and automatic on every order.

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  1. 1You pay
  2. 2Seller delivers
  3. 3You confirm

Why it's safe to buy from strangers

Your money is held in escrow

When you pay, the money goes to Lootzy — not the seller. They can't touch it until you confirm your item arrived.

Sellers are verified

Every seller passes ID verification (KYC) and carries a public rating, sales count and dispute history you can check.

Real people resolve disputes

If something goes wrong, our team — real humans, not bots — reviews the evidence and refunds or replaces your order.

How buyer protection works

Five simple steps — your payment is never at risk.

  1. 1

    You pay — safely

    Your payment goes into Lootzy's protected hold at checkout.

    Money secured
  2. 2

    We hold your money

    The seller is notified but can't withdraw anything yet.

    Seller can't touch it
  3. 3

    Seller delivers

    You get your item instantly or via in-game hand-off, all on-platform.

    Tracked in chat
  4. 4

    You check & confirm

    Inspect your item during your inspection window, then confirm it's right.

    Your call
  5. 5

    Seller gets paid

    Only after you confirm does the money release. No response? It auto-completes fairly.

    Released to seller
Buyer protection is free and automatic on every order.

What's covered

Covered

  • Your item never arrives
  • Item is not as described
  • A key or code is invalid or already used
  • Wrong region or platform
  • Incomplete order — refunded for the missing part

Not covered

  • You changed your mind after the item was delivered or the key revealed
  • Deals made off-platform (chat, direct payment)
  • Bans caused by your own actions after delivery

Protection by category

Different goods, different checks — here's what to know for each.

Skins & itemsInspection window: Instant–24hGood to know: Confirm the item landed in your inventory before you release funds.
AccountsInspection window: 72 hoursGood to know: Secure the account first — change the password and recovery — then confirm.
Keys & Top-upInspection window: Before revealGood to know: Refundable while unused — once you reveal/redeem a code, it can't be refunded. Check region first.
BoostingInspection window: On completionGood to know: Covers the agreed progression. Never share more access than the job needs.
Roblox itemsInspection window: Instant–24hGood to know: Trade completes in-platform; confirm the item is on your account.

If something goes wrong

You're covered every step of the way. Here's exactly what happens.

  1. 1

    Message the seller

    Most issues are solved in a quick chat — always on Lootzy so it counts as evidence.

  2. 2

    Open a dispute

    One tap. Add screenshots or a short video of the problem.

  3. 3

    Seller has 48 hours

    If they don't respond in time, the dispute auto-resolves in your favor.

  4. 4

    We decide & refund

    Our team reviews the evidence. Refunds land in 1–2 business days.

Keep every message and hand-off on Lootzy — off-platform deals can't be protected. For high-value orders, a short video of the delivery helps us resolve faster.

Trusted by gamers worldwide

2.1M+
orders protected
98.7%
resolved in buyer's favor
< 24h
average dispute response
90+
countries & local payments

Lootzy is an independent P2P marketplace and is not affiliated with any game publisher. Buyer protection covers transactions completed on Lootzy.

Frequently asked questions

Buy with confidence

Millions of protected orders, verified sellers, and real humans on your side.

Start shopping
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